Align your organization around the digital experience

Measure and improve individual customer micro-journeys with analytics that focus on the intent and success of your website visitors.

Task Analytics focuses on capturing customer intent and task performance from individual visitors on your website in order to provide actionable insight for the continuous optimization of your digital customer experience.

See the value of an optimized customer journey

Increase sales revenue with more visitor conversions
Reduce costs with fewer support instances
Improve Net Promotor Score with customer satisfaction
Enhance customer lifetime value from customer loyalty

1. Discover Customer Intent

Find out what matters most to your customers by measuring the demand rate of your website's top tasks.

2. Gain Actionable Insights

Deep dive into individual micro-journeys and uncover the cause of key issues and insights on how to eliminate them.

3. Measure Customer Success

Continuous, automated measure of your CX via the success rate and completion times for each task.

Gain actionable, data driven insight through a clearer understanding of your digital customer experience.

Prioritize your team efforts by measuring the performance of customer micro-journeys and gain actionable insights into key issues.

See your traditional web data relative to individual micro-journeys and user success with integrations to Google, Hotjar and

Fortify your client engagements and prove your clients ROI with continuous, automated customer experience metrics.

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